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Frequently Asked Questions

& Terms of Service

For Commercial Services

How much does it cost to hire a pooper scooper?

We quote commercial services based on which services we will be providing (Common Area Cleaning, Pet Waste Station Installation, Pet Waste Station Maintenance), the square footage of the common areas to be cleaned, the number and type of pet stations to be installed and serviced and the service frequency.

Do I have to sign a contract?

No contracts, ever. You can start, pause, or cancel your service anytime through your customer portal or by giving us a call. We just ask for 48 hours’ notice for cancellations so we can let our team know to plan accordingly. If you pause service for more than 30 days, a first-time cleanup fee may apply when you restart.

Do you bill monthly or per visit?

We bill monthly for recurring service, which is based on a 52-week calendar and averaged over 12 months. This keeps your monthly bill consistent, even during months with five weeks. One-time cleanups are billed separately.

What service options do you offer?

Weekly, twice weekly or bi-weekly services
Common Area Cleaning
Pet Waste Station Installation
Pet Waste Station Maintenance

What areas do you serve?

We serve residential and commercial properties throughout San Diego County. Currently, most of our clients are between Escondido to the North, Mira Mesa to the South, Poway to the East and the 5 Freeway to the West.

Do you offer year-round service?

Yes! We provide services year-round, no matter the weather, as long as it's safe to do provide service and as long as your grounds are not so muddy, that providing service would damage your landscaping.

Do you clean the entire property?

We will clean all areas that you have contracted us to clean. Because of the size of most commercial properties, it is not possible for us to cover areas outside the scope of the agreement. If, however, you find that there are problem areas that you would like us to add to the agreement, we are happy to do so.

How do I pay for your services?

All of our residential clients (and some of our commercial clients) simply provide a card for us to keep on file and run each month. Many of our commercial clients, however, prefer to remit a check each month. We can make arrangements for either billing method for you. All commercial invoices are net 15 terms and late fees are applied in the event of late payments.

Can I request a specific service day or time window for arrival?

To keep costs low and routes efficient, we have set days for each neighborhood that we service and will provide service on the same day each week, when we also service your neighbors.

Our techs typically service 25-30 homes and/or businesses, per day, and their routes are auto-scheduled for them each morning to minimize their travel time.

So, while the service times tend to be very similar each week, the times will vary.

What happens if you need to skip our property on my normal service day?

Skipped visits are rare, but do happen.

Reasons for a skipped visit may include things like a Holiday or unsafe weather conditions.

Under these conditions, we will simply provide service on the next business day.

What is your Holiday schedule?

We do not provide service on the following Holidays: Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Day and New Year’s Day.

Are you licensed and insured?

Yes, SoCal Pooper Scoopers is a licensed pooper scooper business and is fully insured for your peace of mind. In the rare event of damage or incident, you’re protected.

Do you disinfect your equipment?

Absolutely. We sanitize all tools and shoes after each yard using pet-safe, kennel-grade disinfectants to prevent germs and cross-contamination.

How is the waste disposed of?

We double-bag and place waste in your dumpsters unless otherwise requested.

Do you clean up dog waste from decks, patios, sidewalks, rocks or pebbled areas?

Yes, but these areas require extra time and care, so additional fees may apply.

How do you handle leaves, debris and tall grass?

As you might imagine, it can be very difficult to find dog poop in tall grass or in a common area full of leaves or other debris. Since we do not offer yard maintenance, leaf blowing or debris pickup, there may be some poop that we simply can't see, so may miss. We will be back on our next scheduled visit and will get anything that was missed if yard maintenance is complete.

If you find an excessive amount that we missed, please let us know as soon as possible and we will do our best to accommodate a return visit.

What if I’m not satisfied with a visit?

We aim for 100% satisfaction. If anything was missed, let us know within 24 hours and we’ll make it right.

TERMS OF SERVICE

Effective Date: 05/05/2025

SoCal Pooper Scoopers is an independently owned and operated business (“us,” “we” or “our”) that provides pet-waste removal services to residences, businesses and commercial properties, you agree to the terms of service (both above and below, on this page) (“Terms”) that govern the sales and services provided by us (“Services”). By accepting the Services you hire us for, you are bound to these Terms.

The customer understands our ability to provide the Services can be dependent on weather, condition of grass height, access to your the grounds, and other unknown outside influences.

COMMON AREA CLEANING does not include: Micro debris (Cigarettes, needles, glass, etc), large items (bigger than scoop buckets), or hazmat materials. We will not be able to clean pet waste that is covered by leaves, yard debris, or encased in ice.

STATION SERVICE: SoCal Pooper Scoopers will need keys to pet waste stations before servicing. If station installation is delayed due to weather or supply chain issues, our team will clean around where the station is to be installed, at the same cost until they arrive. Final station locations must be approved in writing.

NOTICES: Either party may cancel recurring service with 45 days written notice. SoCal Pooper Scoopers will provide 60 days written notice for any future price increases.

BILLING:

* One time/initial payment is due upon execution of the agreement.

* Monthly invoices will be sent on the 1st of each month, prior to services being rendered and will be at Net 15 terms. Services completed during the first partial month will be added to the first monthly invoice. Past due invoices will be subject to late fees and interest penalties.

EMERGENCY SERVICE:

SoCal Pooper Scoopers may be able to provide extra service frequencies in the event of station vandalism, overflowing trash cans, or excess pet waste. If an additional visit is required, SoCal Pooper Scoopers will add the service charge on the next invoice.

AGREEMENT TERM:

This agreement will continue to renew on a monthly basis until canceled in writing by either party

PRIVACY POLICY

We may collect personal information from your representative on our Sites or through any other digital or personal communication with you. Information collected by us is voluntarily provided by you and may include information such as your name, email address, phone number, and physical address of your facilities. Our Sites may collect general information about the service you are requesting such as the type of property and area needing service. We collect information about you in order to provide you with our services. We use personal information about our users for a variety of purposes related to our business, your information is for SoCal Pooper Scoopers use only. We will never sell your information or send it to third parties.

We may provide user information to third-party service providers or vendors for purposes of, including without limitation, processing your payments or sending information to you, data tracking, maintenance or development of our System. We may also share your personal information in connection with law enforcement requests or in response to investigations, subpoenas, court orders, or other legal processes to establish or exercise our legal rights or defend against legal claims or as otherwise required by law.

COMMUNICATIONS

By using our website or services, you agree to receive service-related and occasional promotional communications via SMS, phone, or email. You may opt out at any time by replying “STOP” or clicking “Unsubscribe.”

REVISIONS

SoCal Pooper Scoopers provides the above Services to you subject to the Terms, which may be amended from time to time without notice to you. Amendments will be effective upon our posting of such updated Terms to our website. We recommend you visit the Sites to review any changes in our practices. Your continued use of our Services shall constitute acceptance to any changes to the Terms. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

LEGAL & LIABILITY

These Terms are governed by California law. Any legal disputes shall be handled in the courts of San Diego County.

We are not liable for: Damage caused by yard hazards or aggressive pets, Inability to service due to yard conditions, access issues, or acts of nature, Missed waste due to overgrowth, poor visibility, or unreported changes

CONTACT

SoCal Pooper Scoopers

Phone: 619-505-0801

Email: [email protected]

Website: www.SoCalPooperScoopers.com