Privacy Policy for SoCal Pooper Scoopers

Effective Date: 05/05/2025

Protecting your privacy is our priority.

This Privacy Policy outlines how SoCal Pooper Scoopers ("we", "our", or "us") collects, uses, shares, and protects your personal information. By using our website or services, you consent to the data practices described in this statement.

1. Information We Collect

We may collect the following types of personal and household information: First and last name, Email address, Phone number, Service address (mailing & physical), Billing and payment details, Gate codes or access instructions, Yard/property details (areas to clean, hazards, etc.), Pet names, breeds, birthdays, or notes (e.g., aggressive behavior).

We may also collect: IP address, device info, browser type, Usage data (pages visited, time spent on site), Cookies or similar tracking data, General demographic information (e.g., age range, zip code).

2. How We Use Your Information

We use your information to Schedule and deliver pet waste removal services, Process payments and send receipts, Respond to service inquiries or customer support requests, Send reminders, service updates, and occasional promotions, Customize marketing messages and improve website functionality, Comply with legal obligations.

3. Communication Policy (SMS, Email, Calls)

By submitting forms or scheduling service, you agree to receive texts, emails, and/or phone calls (including via automated technology) from SoCal Pooper Scoopers regarding Quotes and confirmations, Reminders and service alerts, Promotions (max 2 texts/month), Customer feedback requests.

To opt-out, reply “STOP” to any SMS or click "Unsubscribe" in any email. Standard message rates may apply.

4. Sharing of Information

We do not sell your personal information. We may share it with Trusted vendors (e.g., payment processors, CRM software, delivery services), Marketing or analytics partners (e.g., Google, Meta, Mailchimp) and Legal or regulatory authorities if required by law.

All partners are required to keep your information confidential and use it solely for service-related purposes.

5. Cookies and Tracking

We use cookies and similar technologies for remembering preferences or login details, tracking website performance and delivering personalized ads. You can disable cookies in your browser settings, but doing so may affect site functionality.

6. CCPA & Your California Privacy Rights

If you are a California resident, you have the right to: Know what personal information we collect and share, Request deletion of your personal information, Opt-out of sharing for business purposes and Receive equal service regardless of privacy choices.

To make a CCPA-related request, email:

[email protected]

7. Data Retention & Security

We retain your information as long as needed to provide services, comply with law, or resolve disputes. Data is stored on secure third-party servers with encryption and other safeguards. However, no online method is 100% secure.

8. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from minors without parental consent.

9. External Links

Our site may contain links to other websites. We are not responsible for the content or privacy practices of these sites. Please read their policies before providing information.

10. Changes to This Policy

We may update this Privacy Policy periodically. Revisions will be posted here with the updated effective date. Continued use of our website or services after changes constitutes your acceptance.

11. Contact Us

For questions or privacy requests, contact:

SoCal Pooper Scoopers

Email: [email protected]

Phone: 619-505-0801

Website: www.socalpooperscoopers.com